This page explains how to delete your SilkWallet profile, local data, and associated cloud data.
1. Delete From Inside The App
To delete your profile in the app:
- Open Profile.
- Go to Account actions.
- Choose Delete profile.
- Confirm with your device authentication when prompted.
In short, the in-app path is Profile > Account actions > Delete profile.
This action removes local SilkWallet data for the signed-in profile, attempts to delete personal SilkWallet Drive files, SilkWallet Sheets data, optional SilkWallet Calendar reminder events, and owned workspace data where supported, removes shared workspace access from this device, signs you out, and disconnects Google access where supported.
2. Shared Workspaces
If you are a member of a group owned by someone else, deleting your profile removes your local copy and membership access where supported, but it does not delete the owner's group for every member. Ask a group admin to delete the shared workspace if the whole group should be removed.
If you own a shared workspace, deleting your profile attempts to delete the group files and workspace data that you own. Some Google, Firebase, or Cloudflare deletion operations may fail if network access is unavailable, if the service is unavailable, or if your account no longer has permission. In that case, you can remove files directly from your Google Drive, Google Sheets, or Google Calendar where applicable, ask a workspace admin for help, or contact support.
3. Delete After Uninstalling
If you already uninstalled SilkWallet or cannot open the app, send a deletion request to support@silkyapple.com from the Google account email used with SilkWallet. Include SilkWallet data deletion in the subject.
4. Data Included
A deletion request can include app account identity, local profile metadata, personal Drive files created by SilkWallet, Google Sheets and spreadsheet tabs created by SilkWallet, optional Google Calendar reminder events created by SilkWallet, Firebase workspace data you own, Cloudflare workspace data you own where Cloudflare live sync is enabled, invitation records, and support records connected to the account.
5. Revoking Google Access
You can revoke SilkWallet's Google access from your Google Account security settings. Revoking access stops future access by the app, but it does not automatically delete files, spreadsheets, calendar events, or workspace records already created. Use the in-app deletion flow, delete those items from Google Drive, Google Sheets, or Google Calendar, or contact support for deletion help.
6. Retention
We may retain limited information when required for security, fraud prevention, legal compliance, dispute handling, or support history. We will explain any required retention when responding to a deletion request.
7. Expected Timing
We aim to review deletion requests promptly. Some deletion steps depend on Google account access, network availability, third-party service availability, identity verification, and whether the requester owns the shared workspace data.